Your Received Package Includes: Ovation Register X12, Ovation Register X12 power supply, Paper rolls, and Cash drawer and connection cable, if purchased. You should have already received an Ovation welcome email from no-reply@ovation.us providing a link to the Ovation Back Office and your user credentials.

Your Received Package Includes: Ovation Register F13/F15, Ovation Register F13/F15 power cord, T650c terminal, T650c power cord, Ethernet cables, and Paper rolls You should have already received an Ovation welcome email from no-reply@ovation.us providing a link to the Ovation Back Office and your user credentials.

Your Received Package Includes: Ovation Register E13/E15, Ovation Register E13/E15 power cord, S300 PIN pad with connected USB cable, S300 PIN pad power cord, 3 Ethernet cables, and Paper rolls. You should have already received an Ovation welcome email from no-reply@ovation.us providing a link to the Ovation Back Office and your user credentials.

In order to remove a Discount from an Order, tap the X Button located to the rightRemove a Discount of the Discount in the Receipt Viewer. If the discount is a manual discount, a pop-up will appear, listing the Discount to be removed and asking you to confirm that you wish to delete it. Select Cancel to return to the unaltered order, or Yes to remove the Discount.

Employees have the ability to print or email summaries of their Shifts using the Timeclock Module of your Register. This can help them to keep track of hours worked and how much they are earning each Shift. To print or email a Shift Summary, employees will first need to navigate to the My Shifts Screen.

Employees have the ability to view summaries of their past Shifts using the Timeclock Module of your Register. This can help them to keep track of hours worked and how much they are earning each Shift. Employees can access a comprehensive list of their Shifts on the My Shifts Screen.

Some employees may be assigned multiple Roles at a single Location. For example, at a restaurant one employee could work as both a dishwasher and a busboy. When starting a Shift, an employee with multiple Roles will need to choose which Role they are working for that Shift.

After a User has started a Break, they will need to end the Break before they return to working their Shift. To end a Break, the User first enters their PIN number on the Lock Screen. They will be automatically taken to the Timeclock Prompt Screen. From there, they can press the End Break Button to end their Break.

After a POS User has clocked in for a Shift, they will need to record the time that they are off the clock for a Break. To start a Break, the User will first need to enter their PIN number on the Lock Screen, if they are not already logged in and using the point-of-sale. Since the User is already clocked in for a Shift, they will be taken to the Home Screen after entering their PIN number. If they are currently using a different screen on the POS, they will need to navigate back to the Home Screen using the Back Button in the top left corner of whichever screen they are on. Once on the Home Screen, the User will need to press the Timeclock Button.

After a POS User has clocked in for a Shift, they will need to Clock Out to end the Shift before they leave work for the day, or before clocking in for a Shift using a different Role. To Clock Out, the User first enter their PIN number on the Lock Screen, if they are not already logged in and using the Register system. Since the User is already clocked in for a Shift, they will be taken to the Home Screen after entering their PIN number. If they are currently using a different screen on the POS, they will need to navigate back to the Home Screen using the Back Button in the top left corner of whichever screen they are on. Once on the Home Screen, the User will need to press the Timeclock Button.

Employees can Clock In using the Register, regardless of whether their position requires use of the other POS screens. To Clock In, an employee first enters their PIN number on the Lock Screen. They will be automatically taken to the Timeclock Prompt Screen. From there, they can press the Clock In Button to start their shift.

On the Shifts Page you will be able to view all recorded Shifts for a Location, export Shift records, and navigate to the Timesheet Page for each employee where you will be able to view, add, and edit Shifts for that specific User. Since employees and Shifts can vary by Location, if you are an owner with multiple locations, you will need to first select a location from the Location Drop Down Menu before this page will load. If your business only has one Location, the Shifts Page will load automatically.

The Timeclock feature in the Register app is used to clock in and out, view shifts and view time records. To access the Timeclock , first log into the POS, and then select the Timeclock button on the home screen. This will direct you to the Timeclock screen. On the top of the Timeclock screen you will see three tabs; Timeclock, My Shifts, and All Shifts. On the right side of the screen there will be a Shifts Viewer that shows the most current shift information by default.

After making any changes in the Back Office, you'll need to sync the POS App to ensure the changes have taken effect. To sync the App, begin by navigating to the Home Screen on the POS.

To maintain the security and prevent unwanted usage, the POS App can be configured to allow you to lock the app and to unlock it again by providing a PIN.

The Checkout Process completes a transaction for an Order or Held Order, and allows you to begin serving your next customer. You can reach the Checkout Process in one of two ways. When compiling an order in the Current Orders Tab, once you have finished selecting items for an Order and tap the Checkout Button at the bottom of the Receipt Viewer, you will begin the Checkout Process. You can also start the Checkout Process by selecting the Checkout Button under the Receipt Viewer of a Held Order, which can be found under the Open Orders Tab on the All Orders Screen.

The Timeclock feature in the Register app is used to clock in and out, view shifts and view time records. To access the Timeclock , first log into the POS, and then select the Timeclock button on the home screen. This will direct you to the Timeclock screen. On the top of the Timeclock screen you will see three tabs; Timeclock, My Shifts, and All Shifts. On the right side of the screen there will be a Shifts Viewer that shows the most current shift information by default.

The Register Settings Screen can be accessed by pressing the Register Settings Button at the bottom of the Home Screen. This screen allows you to add, connect, and configure various devices with your Register app.

Regardless of the type of business you run, there are a variety of receipts that can be printed once you have configured the appropriate printers to work with your Register. These can range from the typical printed receipt customers receive after paying for an Order that lists all the items that were purchased, to the Kitchen Receipt that is printed at a Kitchen Station and has only the items in an Order that require kitchen preparation. Receipts can also vary depending on whether customers pay at the table, or pay at the register for an Order. Both businesses have Credit Card Slips that are printed for all credit card transactions, however at a business where customers pay at the table, the Credit Card Slip will have a line to add a tip.

The Quarantine Screen on the Completed Orders Tab holds Orders that could not be properly processed at the time of payment. These Orders are stored locally until you can upload all of the Orders in the Quarantine so they can be processed.

The Open Orders Tab helps you manage Orders that have been put on hold by enabling you to view Order information and take actions on Held Orders. Orders can be put on hold for a variety of reasons. For example, if your business is a table service restaurant, you may wish to enter an Order into the Register and place it on hold while your guests are in the process of dining. If your business accepts Orders for future fulfillment, you may wish to take an Order and hold it until the agreed upon pickup time arrives. The Open Orders Tab is organized into four screens: My Orders, All Orders, Order Ahead, and Unsent Items.

The Reports tab is located on the Management module and provides a detailed, printable report for the recorded Tenders and Tips in the current Batch.

Once you have logged in, you will be directed to the Home Screen. Here you can see basic information about your register and take various actions. Home Screen

To close your Register, select Batch from the Home Screen, then select the End of Day Tab. The End of Day Tab allows you to count cash collected, identify cash shortages or overages, review summaries for tender types – Cash, Credit Card, Debit Card, Gift Card, and Gift Certificates – and print your Z-Report.

The Current Order Screen is used for Order Entry and allows you to access your Items and efficiently prepare an Order for Checkout. To get to the Order Entry Screen, tap the Orders Button on the Home Screen. You will be taken to the Current Order Screen where you can begin selecting Items for an Order.

The Register Completed Orders Tab provides detailed information about your Orders. Within your Completed Orders Tab you can view completed Orders and Orders that require additional attention. You can also take actions with regard to individual Orders like, print receipts, send email receipts, and issue refunds.

The Cash Drawer Tab allows you to take actions that require opening the cash drawer and managing cash for your business. To get to the Cash Drawer Tab, tap the Management Button on the Home Screen of your Register app. You will be taken to a screen with Cash Drawer, Adjust Tips, and End of Day Tabs in the Top Navigation Menu. Cash Drawer will be automatically selected and you will see the five screen options you have for this tab: Summary, Cash In, Cash Out, Safe Drop, and Paid Tips.

Discover the primary function for the main buttons you will use on the register. Dive deeper into each section by clicking on the icon for a step by step guide

The printer network and sub-net must match the point-of-sale subnet. Therefore, if the tablet or all-in-one running the point-of-sale app has a LAN IP of 192.168.1.55, then your Printer must be in the 192.168.1.x subnet, with the final IP octet being up to the end user, provided it does not conflict with other machines on the network.

To Apply Tax Exempt to a Manual Item using the Register, begin by pressing the Orders button on the Home Screen. On the left side of the Orders screen, press the Manual Entry button. Enter the Item amount using the number pad, and then fill in a name in the Name field. To make this Item Tax Free, select the "Tax Free" checkbox to the right of the Item Name and ensure the checkbox has been checked. Select the Add button on the number pad to add the Item to the order.

To apply Tax Exempt to an order using the Register, begin by pressing the Orders button on the Home Screen. Next choose the Items you wish to apply Tax Exempt to and add them to the order. Once the Items are added, press the Order Info tab from the listings above the Receipt Viewer to navigate to the Order Information screen.

The Combine Orders feature on your Register app allows you to combine multiple Orders together into one single Order. This can be useful if customers place Orders separately, but want to pay for all of the Orders on a single Check.

The POS Register gives you the option to place an Order on hold that contains Items that need to be sent to a Station for printing, without sending the Order to be printed immediately. This is useful in situations where you wish to hold an Order for some time before sending it to a Station for preparation.

Printing a Check is easy with the Print Check functionality found in the Orders Tab of the Register. A Check is a variation of a Receipt that includes all the information that is printed on a Receipt, except for the information about tenders. Checks are commonly used by restaurants offering table service, particularly where customers pay for their orders at the table.

The POS Register makes it easy for you to begin the Checkout Process on Held Orders directly from the Open Orders Tab. To begin, press on the Open Orders Tab. On the All Orders Screen, find the Order you need to checkout and tap on the Held Order Tile.

Once you’ve reached the Payment Method Screen, select the Debit Card Button at the top of the screen in the navigation ribbon. You must run a debit card through a configured terminal. Manual entry of a debit card is not an option. If you would like to run a debit card for less than the full Sales total, tap the backspace button on the debit card number pad in the center of the screen. Then enter the amount to be charged to the debit card using the numbers on the number pad. Select either the Card Button to complete the transaction.

Once you’ve reached the Payment Method Screen, the Credit Card tab is preselected in the left hand column. If you would like to run a credit card for less than the full Order total, tap the backspace button on the credit card number pad in the center of the screen. Then enter the amount to be charged to the credit card using the numbers on the number pad. Select the green "Card" Button at the bottom of the screen to complete the transaction. For Handheld you would have to use the arrows to navigate to get to the Credit Card option. However it should be there by default.

Once you’ve reached the Payment Method Screen, select the Cash Button from the left hand column. For Handheld you would have to use the arrows to navigate to the cash option.

Order Info can be accessed and adjusted at any time during the Order and prior to the completion of the Checkout Process. When on the Current Order Screen, the Order Info Button is located above the Receipt Viewer, and when selected, the Edit Order Info Screen appears in the center of the screen. The Edit Order Info Screen allows you to view and edit the Order Type (Dine In, Carry Out, Delivery, or Drive Thru), add an Order Name, change the Server or employee responsible for the Order, and add an Order Identifier (e.g. Table 4, Pager 1). When you are finished editing the Order, press the Done Button. For Handheld press the pencil in the top right to access the Order Info

There may be times when you need to split an Order before starting the Checkout Process. Most likely this will happen because your customers want to split the Order by the Items in it, rather than splitting the balance of the entire Order. In this scenario, you will want to use the Split by Items Process on your Register. You can begin the Split by Items Process from either the Current Orders Tab or the Open Orders Tab. On the Current Orders Tab, after you have added at least two Items to the Order, press the Split Order Button at the top of the Receipt Viewer. On the Open Order Tab, first locate the Order Tile with the Order you wish to split. Tap the tile to load the Order Information in the Receipt Viewer. Then press the Split Order Button above the Receipt Viewer.

Once you have finished adding Items to the Order and want to split the Order by Total, tap the Checkout Button at the bottom of the Receipt Viewer. On the Payment Method Screen, tap the Split Balance Button.

To enter the amount of a Modifier at the time of use, begin by pressing the Orders button on the Home Screen. Select an Item and add it to the order, then select the Item in the Cart. Next, press the Modifiers tab located at the top of the screen. This will display the Modifiers available for the Item. On the Modifiers screen locate and select the modifier you have enabled the option to have the price entered at the time of use.

Once you have selected an Item for an Order, if Modifiers have previously been enabled for that particular Item in the Portal, you may add Modifiers to that Item. Once the Item is added to the Order, tap the Item in the Receipt Viewer. The Edit Item Screen will appear in the center of the screen. Select the Modifiers Tab. The Modifier Sets that were assigned to that Item will be listed in a column on the left side of the screen. Select the appropriate Modifier Set, and then tap the Modifier Button in the center of the screen to apply that Modifier to the Item. The Modifier Button will change color to show that it has been applied, and you will see the Modifier listed under the Item in the Receipt Viewer. Tap the Done Button when finished.

The POS Register makes it easy for you to perform refunds directly from your POS app. To refund an Order, select the Orders Button from the Launch Screen, and then select the Completed Tab.

There are two ways to complete a Transaction from the register point-of-sale: selecting from your Tags and adding a Manual Item. On the Home Screen of the App, select the Orders Button. You will land on the Current Order Screen where your first Tag will be preselected in the left-hand column, filling the center of the screen with the Items organized within that Tag. Select the Item(s) you want to include in the Order by tapping on the Item(s). You can also add Items not listed in your Inventory by selecting the Manual Entry Button from the left column.

Before you can log into your Ovation Register app for the first time, you must complete the Initial Setup of the POS. This Initial Setup process contains three quick and easy steps to get your account setup for the correct location. Begin by turning on the POS and navigating to the login screen. Enter the correct Account Number for the location, then enter the User Name and Password for the account. Once the information is entered, select the Login button. This will direct you to the Initial Setup Screen.

During the Checkout Process, after selecting the credit/debit card button on the Payment Method Screen, you are taken to the Add Optional Tip Screen. At this point, you will turn the point-of-sale screen so that the screen is facing the customer; the app will automatically adjust the screen so that it is right side up for the customer. The customer can then choose a tip option from one of the following: 15%, 20%, 25%, No Tip, or enter a Custom amount.

Once the customer has selected the tip amount, they are taken to the Signature Screen. Here, the customer can sign in the large white panel using their finger. If the customer is unsatisfied with the signature and would like to sign again, they can press the Clear Button to erase the signature from the panel. Once the customer has finished signing and the app detects a signature in the Signature Panel, the Next Button will become available and the customer may press Next. They are then taken to the Receipt Screen to complete the Checkout Process.

From the Payment Method Screen, if you need to make changes to the Order, select the Back Button in the top left corner of the screen to return to the Current Order Screen.

To reprint or resend a receipt, select the Orders Button from the Launch Screen, and then select the Completed Tab. Find the Order for which you wish to obtain a new receipt on the Completed Screen. If the Order is not included in the current Batch, use the Search Screen to locate the transaction by either entering the Date / Time for the time period during which the Order occurred, or by entering the Order Number. Or, if the Order is a Refund, press the Refunded Button in the left column and find the refund Order in the Orders List.

Items can be removed individually from the Receipt Viewer, located on the right side of the Current Order Screen. To remove an Item, select the X Button to the right of the Item in the Receipt Viewer. If the Item has no Modifiers, notes, or quantity changes, it is considered a Simple Item and is removed immediately from the Order. On the other hand, if the Item has Modifiers, notes, or quantity changes attached to it, a pop-up will appear asking you to confirm that you wish to delete the Item. Select Cancel to keep the Item in the Order, or Yes to remove the Item.

After you have added at least one tender to an Order for less than the Order total, that amount and tender type will be displayed in the Receipt Viewer of the Payment Method Screen. To remove this tender, first select the Payments Tab above the Receipt Viewer on the right hand side of the screen. Press the X Button to the right of the tender you wish to remove. A pop-up will appear asking you to confirm this action. If you are sure you would like to remove the tender, select Yes. To return to the Payment Method Screen without removing the tender, select Cancel.

When the user tries to apply a Custom Discount, or some other restricted action, an Action Denied Pop-up will appear saying that they do not have the permissions. Below that, there is the option to press Manager Override or OK. Pressing OK will dismiss the Action Denied Pop-up. Pressing Manager Override will display two text boxes where the manager must enter his/her Username and Password. After the manager enters this information and presses Validate, the action will be completed.

An Order that has been placed on hold can be reopened from the Open Orders Tab in the app.

The POS Register makes it easy for you to perform refunds directly from your POS app. To refund an Order, select the Orders Button from the Launch Screen, and then select the Completed Tab. Find the Order you wish to refund on the Completed Screen by tapping the Completed Button in the left column and scrolling through the Completed Orders List in the center of the screen. If the Order is not included in the current Batch, use the Search Screen to locate the Order by either entering the Date / Time for the time period during which the Order occurred, or by entering the Order Number.

The POS Register makes it easy for you to perform refunds directly from your POS app.

Once you’ve selected Items for an Order, you can increase the quantity of any particular Item in one of two ways.

Selecting the Hold Button at the bottom of the Receipt Viewer holds an Order for completion at a later time, instead of immediately initiating the Checkout Process. To Hold an Order that includes Items that need to be sent to a station for printing, tap the Hold Button at the bottom of the Receipt Viewer; the Order Info Screen will load and present you with the option to send Items immediately or not to send Items to the preconfigured station at the moment.

To enter an Item amount at the time of use, begin by pressing the Orders button on the Home Screen.

An Order may be canceled by pressing the Cancel Button below the Receipt Viewer. The Cancel Order Pop-Up will appear asking you to confirm that you wish to cancel the Order. You can either select Yes, which will remove all Items from the Receipt Viewer and effectively cancel and delete the Order, or you can select Cancel, which will return you to the original Order.

To apply a discount at the time of use begin by pressing the Orders button on the home screen, and then add any item to the cart.

The application of a Discount to an Order is a permission based feature. If you have the proper permissions, selecting the Discount Button will allow you to apply different Discounts to an Order.

To complete an Order using your Order Entry Tags, select the Orders Button on the Home Screen. You will land on the Current Order Screen where your first Tag will be preselected in the left-hand column. The center of the screen will be filled with the Items organized within that Tag. To begin an Order, tap any Item Button in the center of the screen. You can choose from your Inventory of Items based on the Tags you created in the Portal. Each Tag is located on the left side of the screen. Depending on how many Tags you have, you may have to scroll to find the one you are looking for. Once you locate the Tag, tap it to fill the center of the screen with the Items within that Tag. Press any Item Button to add that Item to the Order. Once selected, that Item will appear in the Receipt Viewer in the right hand portion of your screen.

To print or email the X Report, first log in to your Register app. From the Home Screen, press the Management Button. Then select the Cash Drawer Tab from the Top Navigation Menu. Press the X Report Button on the left hand side of the screen. A summary of all Cash Drawer actions will appear in the center of the screen, and the X Report will be on the right. When X reports are printed, or emailed, they will also include a report for all cash management reasons.

To perform tip payouts for credit card tips, first login to your Register app. From the Home Screen, press the Management Button. Then select the Cash Drawer Tab from the Top Navigation Menu. Select Paid Tips from the left hand side of the screen. To pay out tips to an employee, find their name in the center of the screen and tap on their panel. Their panel will be highlighted and their Proposed Tip Total will appear above the keypad on the right of the screen.

After you have completed the Initial Setup of the account and the application is installed on the Register, users will have the option to log into the POS by using the PIN Login feature instead of using their username and password. To log in to the POS using PIN Login, begin by tapping the POS to ensure it is currently logged out. If the POS is not logged out, tap the Log Out button located on the top right of the home screen.

Before closing your Register, it can be helpful to count the amount of cash, gift certificates, and checks in your drawer, and enter those amounts into the Register app to track your drawer count. To do this, select the Management Button from the Home Screen and then select the End of Day Tab. Press the Count Button next to Count Drawer on the right side of the screen.

To close your Register, select the Management Button on the Home Screen and then select the End of Day Tab. Before you close the current Batch, it can be helpful to complete the following tasks: Adjust Tips, Count Drawer, Print Z-Report. To perform Tip Adjustments, tap the Go To Button next to Adjust Tips on the End of Day Tab. You will be directed to the Adjust Tips Tab to complete the Tip Adjustments.

Select the Management Button on the Home Screen. Select the Adjust Tips Tab. Locate the transaction to which you want to apply a tip select it. Enter the tip amount using the number pad on the right side of the screen. Press the Add Tip Button to add the tip to the transaction. Once you have completed adding tips to all transactions and are ready to send them for processing, press the Finalize All Button. The tips are sent for processing. Once the tips are successfully captured, a No Credit Tenders to Adjust message appears in the center of the screen.

Using the Register app, you can easily edit the settings for your register. The settings you change here will only be unique to the register you are logged into. The Register Settings Screen can be accessed by pressing the Register Settings Button at the bottom right of the Home Screen. This screen allows you to add, edit, connect, and configure various devices with your Register app.

To perform the Cash In, Cash Out and Safe Drop actions, first login to your Register app. From the Home Screen, press the Management Button. Then select the Cash Drawer Tab from the Top Navigation Menu. Select Cash In, Cash Out, or Safe Drop from the left hand side of the screen. Using the number pad in the center of the screen, enter the amount of cash you are depositing or removing from the Cash Drawer. You may also enter a reason for why the action is being performed. To do this, tap the text box below the cash amount. A keypad will appear for you to type in your comment.

This comprehensive guide has been specifically created to assist you in setting up the optional hardware components that you may choose to acquire along with your Global Payments Register.

Modifiers are additional options that can be applied to specific goods or services.

Designed to give you a full visual display of the inventory of Items and Services for your business.

On the Home Screen of the App, select the Sale or Orders button. Your Inventory Categories will be on the left. Tap a Category to reveal the items within that Category. Items can be selected and added to the cart. Select the Item(s) you want to include in the Order by tapping on the Item(s). You can also add Items not listed in your Inventory by selecting the Manual Entry Button from the left column.

Before you can log into your Ovation Register app for the first time, you must complete the Initial Setup of the POS. This Initial Setup process contains three quick and easy steps to get your account setup for the correct location.

On the Login Screen, select the Forgot Password Button. On the next screen, enter the email address associated with your account and press the Send Email Button. You will receive an email shortly with login instructions.

Welcome to Register! Logging in and getting started takes just a few brief moments. Allow ALL Permissions when prompted. You will be prompted for: Allow POS to make and manage phone calls Allow POS to access this device’s location Allow POS to record Audio Use the credentials in your Welcome email to complete the initial login.

The Ovation Register Completed Orders Tab provides detailed information about your Orders. Within your Completed Orders Tab you can view completed Orders and Orders that require additional attention. You can also take actions with regard to individual Orders like, print receipts, send email receipts, and issue refunds.

Merchants can associate customers to orders directly from the POS app by selecting the ‘Customer Info’ button. This includes collecting customer details, such as name and address.

To close your Register, select the Management Button on the Home Screen and then select the End of Day Tab.